Handyman Plus Van is a trading name of Ian Croasdell, sole trader. Ian Croasdell is the data controller for the personal information described in this notice.
I may collect your name, contact details, address or postcode, booking details, job description, photographs you provide, messages, payment and transaction information, and records of work carried out. If you use the website chat tool, I may also process the information you enter into it.
Why I use your information
to respond to enquiries, assess whether a job is suitable, and arrange visits;
to take and manage bookings, provide services, take payment, and deal with cancellations or refunds;
to keep business, tax, insurance, safety, and dispute-resolution records;
to protect my business, customers, and property against fraud or misuse; and
with your consent where the law requires it, for example for non-essential cookies or advertising measurement.
I normally rely on taking steps to enter into or perform a contract, my legal obligations, and my legitimate interests in running a safe and well-managed business. Where consent is required, you can withdraw it at any time.
Service providers
I use carefully selected service providers to operate the business. Depending on how you contact or book me, these may include Calendly for scheduling, PayPal for payment, WhatsApp for messages, email and website-hosting providers, QuickBooks for accounting records, Google for advertising or measurement, OpenAI for the website AI/chat service, and Soro for the blog display. These providers process information only as needed to supply their services or where they act as independent controllers under their own privacy terms.
Some providers may process information outside the UK. Where this happens, the provider is responsible for using an appropriate lawful transfer safeguard.
How long I keep information
I keep enquiry and job information only for as long as reasonably needed to manage the enquiry, work, follow-up, or a possible dispute. Booking, payment, invoice, and tax records are normally kept for up to 7 years where required for accounting or legal purposes. I may keep information longer where necessary for insurance, legal claims, or another legal obligation.
Cookies and advertising
The website uses essential technologies needed for it to work. Google advertising and conversion-measurement technologies are loaded only if you choose to accept optional advertising cookies. You can change your choice at any time using .
Your rights
Subject to the law, you can ask for access to, correction of, deletion of, restriction of, or a copy of your personal information. You may also object to processing based on legitimate interests. Contact me using the details above and I will respond as required by law.
You can complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your information has been handled.
